Return & Exchange

Return & Exchange Policy – Chhorii

At Chhorii, we are committed to ensuring a smooth and transparent shopping experience. While we do not offer returns, we do provide an exchange facility under specific conditions.

Exchange Policy: 

  • Exchanges are accepted within 48 hours of delivery.

  • A clear and uncut opening video is mandatory for any damage-related exchange.

  • Sale/discounted items or items purchased using coupons/gift vouchers are not eligible for exchange.

  • Please refer to the size chart carefully before placing your order, especially for sale items.

Conditions for Exchange:

  • The product must be unused and unwashed.

  • The item should be returned with original tags and packaging intact.

  • Customized or altered items are not eligible for exchange.

  • Exchanges are not accepted if the customer dislikes the fabric or color. Please review all product details and images before purchase.

  • Size exchange is subject to availability and includes a ₹200 courier fee.

Refund Policy

We do not offer refunds under any circumstances.

In case of a damaged product (with valid opening video proof), customers can:

  • Opt for an exchange (design change)

  • Or request store credit in the form of a voucher code

The store credit will be emailed to your registered email ID and can be used during checkout. For any issues, email us at support@chhorii.in

Reverse Pickup Facility

Yes, we offer reverse pickup for exchange requests. A fee of ₹200 applies. Once the request is approved, a payment link will be sent. Pickup will be scheduled only after payment confirmation.

Express Delivery

Yes, Express Delivery is available. Please WhatsApp us on +91 7096323963 to check product availability and delivery timelines.

Order Cancellation

  • Prepaid orders cannot be canceled.

  • Cash on Delivery (COD) orders can be canceled within 24 hours of placing the order.

To cancel your order, contact us via WhatsApp (+91 7096323963) or email us at support@chhorii.in

Size Issue?

If the item doesn’t fit, you may request a size exchange within 48 hours of receiving the product. Email us at support@chhorii.in to initiate the process. A courier fee of ₹200 is applicable.

Why Was My Exchange Request Denied?

Exchange may be denied if:

  • The customer dislikes the material or color

  • The request is made after 48 hours

  • The product is used or the tags are missing

  • No valid opening video is provided for damaged items

Sale Items

Items purchased under the Sale section are not eligible for exchange or return. Please review the product and size chart carefully before purchasing.